Guest Feedback

The guest feedback flow lets customers leave quick ratings directly from the public menu, while your dashboard collects the responses in one place for review.

Where Guests Find It

The feedback form is available from the public menu burger menu and also through a direct /feedback page for each restaurant domain. That means guests can open it whether they are browsing the menu normally or using a table-specific QR flow.

What Guests Can Submit

• Staff rating from 1 to 5 stars
• Service rating from 1 to 5 stars
• Food / hygiene rating from 1 to 5 stars
• Overall experience using mood emojis
• Name, phone number, table number, and an optional written comment

Viewing Feedback In The Dashboard

Open the Feedback page inside your hub dashboard to review submissions. The page includes:

• Submissions for browsing individual responses
• Analysis for averages, mood distribution, comment rate, and contact rate
• A public feedback link that matches the correct subdomain or custom domain for your restaurant

How To Use It Well

• Ask staff to mention the feedback option when guests finish dining.
• Watch for repeated low scores in one category, not just one-off comments.
• Use the phone-number field for follow-up only when a guest has chosen to share it.

Tip: Table QR codes make feedback more actionable because guests can include the table number automatically during the same visit.